Bu88 Privacy Policy — Our Firm Commitment to Protecting Your Data

Bu88 is one of Bangladesh's most trusted online gaming platforms. We believe transparency is the foundation of trust — which is why this privacy policy clearly explains how your information is handled when you use our platform.

By creating an account or using bu88's platform, you agree to this privacy policy. This policy is effective as part of our Terms & Conditionsand forms part of our terms.

This policy applies to bu88's website, mobile app, live chat service, and all other digital platforms. If any part is unclear, our support team is always ready to help.

Bu88 only collects information that is strictly necessary to operate the platform. Below is a breakdown across three categories.

A) Information collected at registration

B) Automatically Collected Information

• IP Address: For security verification and fraud prevention.
• Device Information: Device model and operating system — used for app optimization.
• Browsing Data: Pages visited and time spent — used to improve UX.
• Transaction History: Records of deposits and withdrawals.

C) Payment Information

BKash, Nagad, or Rocket numbers are collected solely for payment processing. This information is stored in encrypted form and is never shared with third parties.

Bu88 uses your information only for specific purposes, which are clearly outlined below.

• Account Management: For registration, login, password reset, and account verification.
• Payment Processing: To process deposits and withdrawals.
• Customer Service: To resolve your complaints or enquiries.
• Security: To detect fraud and prevent multiple accounts.
• Legal Obligations: To meet licensing authority requirements.
• Platform Improvement: For anonymous analytics to improve your gaming experience.
• Relevant Offers: To send you relevant promotions (only with your consent).

Bu88's data centres operate in compliance with international security standards. Below is a detailed overview of how we protect your information.

Technical Security

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Data is stored in the database using AES-256 encryption.
• Two-factor account verification (2FA) system.
• 24/7 cybersecurity monitoring.
• Regular security audits and penetration testing.

Data Retention Period

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for up to 5 years from the date of closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• Cookie Data: 30 days to 1 year (depending on cookie type).

Bu88 does not sell your personal data. However, there are a limited number of situations where sharing information may be necessary. These are clearly outlined below.

• Payment Processors: Used solely to process transactions via bKash, Nagad, or Rocket. Payment details are transmitted in encrypted form.
• Licensing Authority: To meet regulatory requirements under legal obligations.
• Legal Requirements: In compliance with court orders or government investigations.
• Technology Partners: For service delivery purposes only — use for their own interests is strictly prohibited.

Outside of the cases above, bu88 never shares your information — not with advertisers, data brokers, or any other party.

Cookies are small data files stored on your device. bu88 uses cookies to enhance your experience and ensure the platform functions properly.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

As a bu88 member, you have important rights over your personal data — rights we always respect.

To exercise any of these rights, email us at support@bu88-bangla.com or reach out via live chat. bu88 typically responds within 7 business days.

Bu88 is strictly for individuals aged 18 and above. We do not collect or store any information from minors.

• Age is verified at registration. Providing a false date of birth will result in account termination.
• If we become aware that any minor's data is in our system, we immediately close that account and delete the information.
• If you suspect a minor in your household is using bu88, please contact us.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

Bu88 may update this privacy policy as needed. Any changes will be reflected on this page with a revised date.

• Minor changes: Only the updated date on the page will be revised.
• Major changes: Advance notice will be sent to your registered mobile number or email.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to any policy changes, you may request to close your account.

If you have any questions about this privacy policy or wish to exercise your rights, please reach out to us through any of the channels below.